General terms of sale

ARTICLE 1-purpose

These general conditions of sale determine the rights and obligations of the parties in connection with the services offered by (SIRET: 808 018 691 00036)

ARTICLE 2 – General provisions
These general terms and conditions of sale (GTC) apply to the services offered on the website of Visit'unusual, namely: offers from the formulas "Visit'standard, Visit'prestige, Visit'VIP". "Visit'standard" is held every Wednesday and Saturday (mornings and/or afternoons). The formulas "Visit'prestige" and "Visit'VIP" are personalised guided tours which include: • the preparation of a tailor-made itinerary according to the customer's tastes, according to the 4 themes proposed • a guided tour with Pauline, service provider, representative of Visit'unusual and certified tourist guide of the region Occitanie.
The Seller reserves the possibility to modify the present, at any time by the publication of a new version on its website. The applicable GTC then are those in force on the date of payment of the order. These GTC can be consulted on the company's website at the following address: The validation of the order of services by the customer is the acceptance without reservation of these general terms and conditions of sale.

ARTICLE 3 – reservation and conclusion of the contract

The customer will have to follow a series of specific steps to be able to carry out his order: product selection: the customer can book by contacting the service provider by email:, by phone at or via the form on the "contact" page of the website. By contacting the service provider, the customer indicates the formula that he wishes to book. The service provider responds to the client by email or by phone and informs about its dates of stays, the number of people, the spoken language, the selected themes, the tastes and the expectations. Depending on the information received, the provider proposes by mail or telephone suggestions of itineraries with descriptions to the customer. This step is completely free and without commitment to the customer and can be renewed as many times as necessary to achieve customer satisfaction. Confirmation of the order: given the specificity of the service provided, any order will be the subject of a personalised quotation, prepared by the provider and subject to the acceptance of the customer. If the proposal is suitable for the customer, it must pay a deposit of 30% of the total price of the order by bank transfer. The provider's RIB will be sent by mail: This step is essential to book the service. If it is not suitable, the order is cancelled without charge, provided that it is specified 48h before! Modification of the order: for any modification of the order, the customer undertakes to inform the provider by email or by telephone 48h before also. The claimant will then be able to establish a new quotation and a price adjustment. The service provider limits the renewal to 3; After that the quotation will be paid. Acceptance of these general terms and conditions of sale: the validation of the order of services by the customer is the unconditional acceptance of these general terms and conditions of sale.

ARTICLE 4-price

The applicable price is that in force on the day of placing the order, on the basis of the rates communicated to the customer on the prior quotation. The indicative prices of the services sold are, however, indicated on the website, in the "guided tours" tab and specified in the details of the formulas. These prices are in euros excluding taxes, and are non-subject to VAT + other possible taxes. The claimant agrees to change his rates at any time. However, it undertakes to charge the ordered goods at the prices indicated when registering the order. An invoice is provided by the service provider and delivered to the customer once the service is completed.

ARTICLE 5-rebates, rebates, rebates

No discounts, rebates or rebates will be applied unless otherwise agreed with the customer.

ARTICLE 6-payment

Payment methods: payment is made in two times: a deposit of 30% of the total amount of the order on the day of the reservation, according to the terms specified in the article "reservation and conclusion of the contract" above, by transfer to the bank account of Provider sent to the client by mail. The remaining 70% are paid in cash or cheque at the time of the meeting between the claimant and the client in Montpellier at the place of appointment. Cancellation of the order: any order can be cancelled without any charge invoiced by the service provider until 48h before the scheduled day of the meeting between the service provider and the customer. After this period, cancellations give rise to the non-repayment of the deposit of 30% of the total amount of the reservation.

ARTICLE 7 – Right of withdrawal

In accordance with article L. 121-20 of the consumer code, "the consumer has a period of fourteen free days to exercise his right of withdrawal without having to justify reasons or to pay penalties". The time limit mentioned runs from the acceptance of the offer. The withdrawal of the client shall be the subject of a written request to the attention of

ARTICLE 8-compensation for recovery costs

For any professional, in addition to the late payment, any amount, including the deposit, not paid on its due date will, by right, produce a lump sum indemnity of EUR 40, 00 payable on collection costs (art. 441-6, I al. 12 of the commercial code and D. 441-5 ibidem).

ARTICLE 9-warranty

9-1 liability of the service provider

The provider is not responsible for the deficiencies of the partners and providers that he advises to his client (restaurants, hotels, leisure activities…). The claimant does not accept any responsibility for personal security or for the client's property.

9-2 customer's

The customer undertakes to provide accurate information (identity, contact details, etc.) by email to the address and to inform the provider of any changes that could influence the creation of the tailor-made program. Only the customer can be held responsible in case of an incident or accident that may occur during a ride, problems due to walking, falling or any other damage that would happen during the walk, and regarding the theft or loss of personal belongings during the excursion. The claimant cannot be held responsible for any costs or other liabilities associated with an accident, climate or any religious act. By engaging with "Visit'unusual", the client accepts all of these conditions. It is recommended that participants be covered by a civil liability or travel insurance.

ARTICLE 10-intellectual property rights

Trademarks, domain names, products, images, videos, texts or more generally any information subject to intellectual property rights are and remain the sole property of the provider. No assignment of intellectual property rights is made through these GTC. Any total or partial reproduction, modification or use of such property for any reason whatsoever is strictly prohibited.

ARTICLE 9-Resolutive clause

The provider may resolve the contract in advance, and without the need for notice, by refusing or withdrawing access to the Web page, services or content, to customers who do not fulfil these conditions.

ARTICLE 10-information technology and freedoms

Pursuant to law 78-17 of 6 January 1978, it is recalled that the personal data requested from the client are necessary for the processing of its order and for the preparation of invoices, in particular.

The customer shall, in accordance with the applicable national and European regulations, have a right of permanent access, modification, rectification and opposition with regard to the information concerning him.

ARTICLE 11-applicable law

All the clauses contained in these general conditions of sale, as well as all the purchase and sale transactions referred to therein, will be subject to French law. It is written in the French language. If it is translated into one or more languages, only the French text would be authentic in the event of a dispute.

ARTICLE 12-applicable law – language

By express agreement between the parties, this contract is governed by and subject to French law. It is written in the French language. If it is translated into one or more languages, only the French text would be authentic in the event of a dispute.

ARTICLE 13-litigation, disputes

In the absence of an amicable agreement, any dispute relating to the application of these general conditions of sale, their validity, their interpretation, their execution and more generally any dispute relating to the performance, shall be brought before the courts under common law conditions.

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